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Our FAQs
Frequently Asked Questions
* How long does delivery take?
We usually dispatch orders within 24–48 hours. Delivery typically takes 3–7 business days, depending on your location and courier service.
* How can I track my order?
Once your order is shipped, you will receive a tracking ID via SMS or email. You can use it to track your shipment on the courier (Delhivery) partner’s website.
* Do you deliver all over India?
Yes. We deliver our premium tea products across most cities and towns in India through trusted delivery partners.
* What payment methods are accepted?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
* Can I cancel my order?
Yes. Orders can be cancelled before they are dispatched. Once shipped, cancellations may not be possible. Please contact our customer support for assistance.
* How can I contact customer support?
You can reach our customer support team via phone, email, or the Contact Us form on our website. We are happy to assist with any questions or order-related concerns.
* Do you offer bulk orders?
Yes. We provide wholesale and bulk supply for retailers, distributors, hotels, restaurants, offices, and businesses. Please contact us for pricing and partnership opportunities.
* Are your teas fresh?
Absolutely. We source premium tea leaves and use hygienic packaging to preserve their natural freshness, rich aroma, and authentic taste.
* Do you export tea?
Yes. We welcome export inquiries and international business partnerships. Please contact our sales team for export details and customized requirements.
*Why choose Dhoomchand Tea?
With a legacy since 1971, Dhoomchand Tea is known for its premium quality, rich aroma, refreshing taste, hygienic packaging, and commitment to delivering the authentic flavor of Indian tea in every cup.
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