Refund & Return Policy

Since tea is a consumable food product:

 

Returns

No returns after delivery.

 

Replacement

 

Replacement only if:

* Wrong product received
* Damaged package
* Product leaked during transit
* Missing items

Time to Report

 

Customer must contact us within 48 hours of delivery.

 

Required Proof

 

Customer should provide:

* Parcel photos
* Product photos
* Unboxing video (preferred)

 

Refund

 

If replacement is unavailable, refund will be processed.

Refund Timeline:

5–7 Business Days

Refund will be made to the original payment method.

 

Non-returnable Items

 

* Opened tea packets
* Used products
* Products damaged by customer